Refund Policy
Refund Policy — NEXUS AI Platform
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14-Day Refund Window
If you subscribe to Growth or Autopilot and are not satisfied, you may request a full refund within 14 days of your first live payment. Stripe Sandbox transactions do not charge real money. Conditions: • Request must be made within 14 days of the first live billing • Usage must not exceed 20% of your monthly quota • Account must be in good standing (no violations)
Non-Refundable Cases
No refunds in the following cases: • After 14 days from subscription date • Usage exceeding 20% of the monthly quota • Accounts suspended for ToS violations • Auto-renewed subscriptions (month 2 and beyond)
How to Request a Refund
Send a request to: support@nexus-grow.com • Subject: "Refund Request — [your email]" • We review the live payment, quota usage, and account standing before a decision • If approved, the refund is issued to the original payment method through Stripe • Stripe and the bank determine settlement timing and any available payment notification
Cancellation Without Refund
After commercial launch and live billing are activated, you may cancel through account settings. Cancellation takes effect at the end of the current billing period — you retain access until the last paid day.